Privacy Policy
Privacy Policy
Effective Date: September 1, 2026
Last Updated: September 1, 2026
Solid Oak Associates is a Colorado-based business that provides training services to organizations. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website (hosted on Wix), submit forms, or otherwise interact with us. We are committed to protecting your privacy and complying with applicable laws, including the Colorado Privacy Act (CPA) where it applies.
1. Information we collect
We collect the following categories of personal information:
Contact and Identifiers: Name, email address, phone number, company/organization name, job title, and any other information you provide when submitting a request, inquiry, or contact form. Communications Content: Messages, training requests, or other details you include in forms or emails. Technical and Usage Data: IP address, browser type, device information, pages visited, and similar data collected automatically through cookies and similar technologies (via Wix and standard website analytics). We do not intentionally collect sensitive personal data (such as precise geolocation, biometric data, health information, or data about race, religion, or sexual orientation) unless you voluntarily provide it in a form submission.
2. How We Collect Information
Directly from you when you fill out forms on our website (e.g., request for training information or contact forms).
Automatically through cookies, analytics tools, and similar technologies when you browse our site. From Wix (our website platform) as it processes form submissions and site activity on our behalf.
3. How We Use Your Information
We use the information we collect for the following purposes: To respond to your requests and inquiries about our training services. To provide, manage, and improve our training programs and website. To communicate with you about your requests or our services (transactional communications). To update you on new offerings, training programs, or other marketing related to our business (we will only send marketing communications if you have provided consent or as otherwise permitted by law). To maintain the security and functionality of our website. To comply with legal obligations. We only collect information that is reasonably necessary for these purposes.
4. Sharing of Information
We do not sell your personal information. We may share personal information with service providers / Processors: Wix (website hosting and forms), email service providers, and other vendors who help us operate our business and website. These parties process data only on our instructions and are contractually required to protect it. Legal or safety reasons: When required by law, to protect our rights, or in connection with a business transfer (e.g., merger or sale of assets). We do not share personal information with third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies provided by Wix and standard analytics tools to remember preferences, understand how the site is used, and improve performance. You can manage cookie preferences through your browser settings or any cookie banner on our site.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy (e.g., responding to your request and maintaining business records), or as required by law. When no longer needed, we securely delete or anonymize the data.
7. Your Privacy Rights
If you are a Colorado resident (or resident of another state with similar privacy laws), you may have the right to access, correct, delete, or obtain a copy of the personal information we hold about you, and to opt out of certain uses of your data. To exercise these rights, email us at ryp@solidoakassociates.com. We will respond within 45 days. You also have the right to appeal our decision.
8. Security
We take reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission over the internet is 100% secure.
9. Children’s Privacy
Our website and services are directed at organizations and adult professionals. We do not knowingly collect personal information from children under 13 (or under 18 where restricted by law).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect changes. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: Solid Oak Associates, 23589 East Arkansas Place, Aurora, CO 80018. Email: ryp@solidoakassociates.com.